Success Stories

Our clients call on us to help them manage a wide variety of different health situations. We are pleased to share their stories with you.

Lily, who suffers from congestive heart failure, wanted to improve the management of her disease as well as her complex medication regimen.

When the symptoms of his early-onset Alzheimer's disease became more pronounced, Andrew and his family sought a solution that would enable him to live at home rather than in an assisted living facility.

After Elena was hospitalized, she was placed in a short-term rehabilitation center, and she needed assistance to organize and manage the multiple prescriptions she had received from various healthcare providers.

Robin, a woman in her 90s with erratic blood pressure and shortness of breath, used Dovetail's transition services when she returned home after hospitalization and rehabilitation.

Dovetail helped Jake continue living at home — and his team provided another crucial service by assessing his medications, identifying some problems, and simplifying his regimen.

Despite her years of experience managing her Type I diabetes, Kate — who is in her 40s — needed some help when her symptoms worsened and she began taking a new medication that caused some complications.

Lily is an 82-year-old woman with congestive heart failure and a complex regimen of medications.

• Unable to manage her disease and medications effectively on her own, she was forced to check in to the hospital for care every few months.
• In order to help Lily take better care of herself at home, her family recommended that she sign up with Dovetail for Comprehensive Health and Medication Management .
• Lily's Dovetail care team came to her home to assess her needs and begin working with her to improve her situation.
• The Dovetail pharmacist simplified Lily's medication regimen, made sure her prescribing physicians were all coordinated and on the same page, and set Lily up with specialty packaging to make it easier for her to take her medications properly.
• The Dovetail Nurse Care Manager worked with Lily to give her a better understanding of her health conditions. The personal relationship they developed has helped Lily make changes in her life that are necessary to maintain her health and prevent future problems.
• Now, in-home telemonitoring helps Lily and her physicians easily keep track of crucial changes in her weight and blood pressure, a preventative measure that can help Lily avoid another trip to the hospital.
• The Dovetail Personal Care Coordinator calls Lily several times a week to check in with her, help coordinate the other home health services she is receiving, and provide the kind of personal support and companionship that is the foundation of all Dovetail services.

Andrew, a 74-year-old man, has early-onset Alzheimer's disease complicated by a heart condition, arthritis, and the effects of a stroke.

• Although his daughter was doing her best to care for him, he was becoming too ill for one person to manage him, and it seemed like an assisted living facility might be the only answer.
• Hoping to help her father continue living at home, Andrew's daughter contacted Dovetail Health after reading an article about Dovetail.
• Dovetail began by providing Comprehensive Health and Medication Management to support Andrew. His care team made regular visits to his home, checked his medications for negative interactions, and set up a home monitoring system that relayed his vital signs to Dovetail on a daily basis.
• Within a very short time, his Dovetail care team was able to identify Andrew's specific areas of concern. They also identified a heart medication that was exacerbating his Alzheimer's and-through in-home monitoring-noticed some troubling symptoms that might have led to hospitalization if left untreated.
• The team also helped his family find in-home healthcare workers and implement the appropriate care management solutions that would enable Andrew to continue living safely in his own home.
• Now that Andrew is stabilized and the additional necessary support systems are in place, Dovetail was able to take a reduced role in his care.
• Dovetail continues to provide minimal care management services and personal support, at a lower monthly rate.

Elena is a 69-year-old woman with multiple conditions, including blindness.

• She takes more than 20 medications, at eight different times during the day, and she depends on her son to call her and remind her each time.
• Soon after signing up for Comprehensive Health and Medication Management with Dovetail, Elena was admitted to the hospital due to health complications.
• Elena's Dovetail care team carefully followed her progress while she was in the hospital.
• When Elena was released from the hospital and placed in a short term rehabilitation facility, her Dovetail care team helped with the transition.
• The Dovetail Nurse Care Manager and pharmacist working with Elena quickly identified problems relating to the integration of her old medications and her new ones.
• Elena's medication issues highlighted a common problem faced by many people: a lack of communication and coordination between the hospital and the rehabilitation facility.
• The Dovetail care team-who had been following Elena through her various treatments-was able to help her physicians and primary caregiver reconcile all of her medications, avoiding a potential re-hospitalization for Elena.

Robin, a 93-year-old woman with erratic blood pressure and shortness of breath, was forced into the hospital due to a medication mistake. She was then released to a rehabilitation facility.

• She desperately wanted to return to her own home after rehab, but her family-unsure of what would be best for her-began looking into assisted living options.
• As Robin continued to ask that she be allowed to return home, her family widened their search for support options and discovered Dovetail Health.
• When Robin was discharged from the rehab facility, she began receiving Dovetail's Transition Program services
• Robin's Dovetail care team helped her learn how to manage her weight and blood pressure more effectively.
• They also helped coordinate the home health aides she needed to help with her medications twice a day.
• The successful transition impressed Robin, and she has since signed up for Dovetail's Comprehensive Health and Medication Managementto get daily monitoring, regular home visits, and help with care coordination.
• Robin has been with Dovetail for over three months without an incident or crisis.

Jake is an 88-year-old widower who had suffered multiple fractures, causing pain and mobility issues. He then experienced a neurological event that reduced his short-term memory and impaired his cognitive abilities.

• Due to the neurological event, he was hospitalized and then released to a rehabilitation facility.
• Jake's family, concerned about his safety at home, began exploring whether he should go to an assisted living facility after his rehab.
• However, they also explored other options-and ended up choosing Dovetail Health's Transition Program .
• Jake's family had many concerns about his healthcare, but medication management was not high on their list. They believed they had a medication system that was "foolproof."
• To their surprise, they learned from the Dovetail pharmacist that there were a number of problems with Jake's medications, including duplicates, overlaps, and an unnecessarily complicated regimen.
• Jake's Dovetail care team helped untangle and simplify his medication regimen.
• They also alerted his doctors to potential problems, helping to prevent medication issues in the future.

Kate, who is in her late 40s, lives at home with her husband and two teenage children. For more than 30 years, she has been managing her Type I diabetes with relatively few complications.

• However, her family became concerned when Kate's exercise and activity decreased, her eating became less healthy, and she began a new medication regimen which she did not fully understand.
• Dovetail Health's Nurse Care Manager met with Kate to explain the factors that would contribute to the successful use of the new medication.
• These factors included how to test herself, what other medications and foods to avoid, and what side effects would be cause for concern.
• Through Dovetail's Comprehensive Health and Medication Management program, Kate's nurse is continuing to work with her, coaching her about the questions she should bring to her doctors.
• Her nurse has also helped her by giving her referrals to helpful resources as well as tips about better managing her diabetes.